|
|
||||||||||||
|
|
|
|
||||||||||
|
|
|
|
||||||||||
|
|
12.16.03 | ||||||
|
Mail
Tale
|
|||||||
|
You
pretty much get to know the personnel at your local branch, and you learn
when to be there and whom to avoid. When we got there, the line was short,
only two people ahead of us, and two clerks. Of course, there is a place
for a third clerk. But the Post Office, in it's infinite wisdom, has decided
that this is not the time to have one present. But,
our favorite clerk, E. is there. The other clerk is the "jerkess"'
whom we always try to avoid. We have our strategy. If it looks like we'll
end up with her, we graciously allow the person behind us to go no matter
how much they have to mail. People are happy to oblige because they have
no idea what they are getting into. Today
was no exception. The
woman in front of us got B. Now, this woman sort of deserved what was
going to happen to her, because she was one of those patrons who goes
to the Post Office with her pretty little gifts all nicely wrapped in
green shiny paper and fancy bows, but not yet wrapped for mailing. What are those people thinking anyhow? I
would no more think of going to the post office with unwrapped packages
than I would think of leaving the house without my shoes on a cold day.
I know the P.O. now offers packaging and all that. And I know there are
foreigners who probably came here from repressive countries where they
were expected to show everything they mailed. I can cut them some slack.
But Miss Jane Jones, 30ish, born and bred in the USA, should really know
better. She can go out and purchase or scrounge up a box to pack her tiny
little shiny packages in and come to the P.O. ready to mail. But, no!
People like her want the clerk to tell/show them what to do, buy the packaging
the post office and hold up the Christmas line getting their item ready
to mail. But,
as I said she got B, so there is justice operating out there somewhere. Now
B. is the slowest clerk in practically all of the substations we've been
to. And she is surly on top of it. She acts like you are imposing by bringing
your business in to interrupt her day of nail gazing and candy sucking.
Her fingernails are about 2 inches long, so keying in anything takes forever
because she is so worried about messing up her manicure. And, if you ask
for one minute more of her time than she is prepared to give, watch out.
So,
Mis Jane Jones presents her pretty little green foil packages and says
she needs an envelope. B shows her two, and tells her to take her pick,
and pack up. Then Miss Jones says she needs stamps for her 25 cards as
well. B. says, "Let's do one thing at a time, or I'll get confused.
While you pack up your package, I have to go to the back and do something,
and I'll be right back and we'll take care of the rest then." Meanwhile,
we have gotten the good clerk, E., who is fast and efficient and pleasant
-- everything the Post Office wants in a clerk. He knows us, and he knows
we always have everything in order. We even had our our own Media Mail
stamp made so that we have done everything possible to make things go
quickly. Today we have 23 packages. And, E. for Efficient, is racing through
our packages. Jane
Jones is waiting, first patiently, and then not so patiently, as B. has
still not returned from the back. (I think she is probably taking cigarette
break.) E.,
our clerk is still speeding along, and the line is growing. By now there
must be 8-10 new people waiting. But B. is still in the back, and Jane
is now calling someone on her cell phone to tell them she is sorry she
is a little late, but she's tied up at the P.O. About
the time E. has the customs slip readied for our very last package, B
comes out of the back room. Now, Jane can ask about getting her stamps
and finish her transaction. B. is keying in numbers at the rate of 1 character
every 5 seconds, and Jane is really pissed. The
people in line are all pissed. E.
is pissed because he can't stand B's inefficiency. (He specifically told
us to come in before a certain time, or else we would have only B. to
help us, So he is perfectly aware of her incompetence.) Now her inefficiency
is going to get the customers anger directed at him. But we had our strategy and planned ahead. Time is money! And we are the only ones who are happy. Because we are done and we're out of the Post Office, and the day is ours. |
|||||||